What is an Ai Powered Dialer?

An Ai powered dialer is considered a smart calling system which uses artificial intelligence to improve a business’s outbound calling process. Unlike old school dialers where employees manually entered the numbers and waited, Ai dialers handled the calling process and reduced manual errors.
The big difference is the technologies used in them. A regular auto dialer works only through call lists. However, Ai dialers learn all activities and adjust in real time to get better results. They are able to spot answering machines with 98% accuracy rate and figure out the time when prospects will receive the calls.
What are the differences? Manually dialing the numbers throughout the day versus implementing a system that can make several calls at once while tracking all details. Thus, such a shift is the reason why more businesses are using different dialing technologies.

Core Functionalities

The use of an Ai powered dialer provides several functionalities to boost the effectiveness of the team:

• Parallel Dialling with Smart Call Routing: The Ai dialer is capable of making multiple calls at once, connecting the answered calls to available agents. Thus, this smart call routing reduces wait time so that the team can talk to prospects rather than wait for answers.
• Voicemail Drop with Ai Voice: When a call goes to voicemail, the system sends pre recorded messages automatically. Thus, this reps helps the agent to move on to the next call. However, there are few systems using Ai voices which sound like humans.
• CRM & Calendar Integrations: The dialer is able to connect with the business’s CRM system to record every call and note them automatically. It also works according to calendars to schedule follow ups without the need of manual entry.
• Call Transcription and Analysis:Ai dialers are featured to record and analyze all conversations in real time. Thus, it helps the sales leaders to find out which strategy works the best and train the team accordingly.

1. Smart Follow Up and Voicemail Automation

Most sales opportunities are lost due to poor follow up processes. Some studies show that 80% of sales need more than 5 follow ups, but 44% of reps stop this process just after 1 try. Thus, Ai powered dialers solve this problem effectively. When a prospect fails to answer the call, the Ai dialer automatically schedules the best time to call them again. It analyses data to predict when the prospect is likely to answer the call.
On the other hand, voicemail automation makes things easier. Instead of wasting time by leaving the same 30 second message every time, reps pre record messages that are dropped automatically when calls go to voicemail. There are some devices creating custom voicemails for all prospects.

2. Improve Lead Management & Prioritization

Lead score happens when Ai assesses leads based on their likelihood of conversion, allowing reps to the most promising prospects. It helps to create a pipeline management system within the sales department. Ai generally prioritizes leads and then optimizes the sales pipeline. Thus, ensuring that reps are connecting with the right opportunities at the right time. Lastly, the tool encourages a spam detection process for the sales leaders. Ai can identify and avoid spam numbers when detected. It ensures that the reps are getting connected to all legitimate contacts.

Risks and Drawbacks of Ai Dialers

Ai dialers come with several benefits for the sales team. However, there are some risks related to these dialers. Thus, businesses need to be cautious while implementing Ai powered dialers. The disadvantages are:

• Over Automation Risks: If the sales team uses too much automation to send voicemail or robotic responses, the business loses its human touch, which is essential while selling any services.
• Setup Complexities:Setting up and connecting the Ai dialer with a CRM system is a time consuming process and requires right expertise. The system must be integrated with the workflow to manage all call cadences efficiently.
• Data Dependency: The effectiveness of Ai relies on getting access to high quality CRM data and recorded calls in the database.
• Regulatory Compliance:The automated dialer needs to be configured properly to avoid breaching TCPA, GDPR, or DNC regulations.
• Caller ID Reputation:Ensure that the dialer system and phone system consist of a spam monitoring system and adopt rotating numbers. This is because the connection rates can tank due to flagged numbers.

How Ai Dialers Impact ROI

The evidence of sales technology comes with the results it delivers. Ai dialers generally show a high return on interest across key performance indicators. Implementing Ai dialers drives improvement across different metrics:

• Connection Rates: Calling at optimal times and using smart routing, the sales teams successfully acquire 30% to 40% higher connection rates. It is important because cold calls last up to 3 to 5 minutes to get the highest success rates as the connection needs to be converted.
• Lead Conversion Time:The sales cycle gets short when follow up happens consistently and promptly. Most of the teams report around 20 30% faster conversion times after using Ai dialers.
• Agent Utilization Rate: Instead of spending time on tasks like admin work and waiting between calls, the agents with Ai dialer acquire productive talk time of more than 40 minutes per hour. On the other hand, the average industry is 15 to 20 minutes.