Privacy Policy

Last Updated: December 16, 2024

← Back to application

Data Controller:

Meta Tech LLC d/b/a RizzDial

via our

contact page

Meta Tech LLC, operating as RizzDial ("Company," "we," "us," or "our"), is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, platform, mobile applications, and services (collectively, the "Services"). Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

Account Information:

Name, email address, phone number, company name, job title, billing address, and payment information when you create an account or make a purchase

Information you provide when you contact us, submit support requests, participate in surveys, or communicate with us via email, chat, or phone

User Content:

Contact lists, call recordings, SMS messages, scripts, campaign content, and other materials you upload or create using our Services

Form Submissions:

Information submitted through demo requests, contact forms, or newsletter signups

1.2 Information Collected Automatically

Device Information:

IP address, browser type and version, operating system, device identifiers, and mobile network information

Usage Data:

Pages visited, features used, time spent on Services, click patterns, search queries, and referring URLs

Location Data:

General geographic location based on IP address

Cookies & Tracking:

Information collected through cookies, web beacons, pixels, and similar tracking technologies

1.3 Information from Third Parties

Integration Partners:

Data from services you connect to RizzDial (e.g., GoHighLevel, Salesforce, HubSpot, Zapier)

Payment Processors:

Transaction information from payment providers

Marketing Partners:

Lead information from advertising platforms and data partners

Public Sources:

Publicly available business information

2. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

2.1 Service Delivery

Provide, maintain, and improve our Services

Process transactions and send related information

Create and manage your account

Enable features including AI voice agents, dialing, SMS, and CRM functionality

Facilitate integrations with third-party services

2.2 Communications

Respond to your inquiries and support requests

Send administrative notices, updates, and security alerts

Provide information about products, services, and promotions (with your consent where required)

Send transactional emails related to your account

2.3 Analytics & Improvement

Analyze usage patterns and trends to improve Services

Develop new products and features

Train and improve AI models and algorithms

Conduct research and analytics

2.4 Security & Legal

Detect, prevent, and address fraud and security issues

Enforce our Terms of Service and other agreements

Comply with legal obligations and respond to legal requests

Protect the rights, property, and safety of our users and the public

3. INFORMATION SHARING & DISCLOSURE

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing, data hosting, customer support, analytics, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Integration Partners

When you connect third-party services (e.g., GoHighLevel, Zapier, Make.com, Salesforce, HubSpot), we share necessary data to enable those integrations. Your use of such services is governed by their respective privacy policies.

3.3 Business Transfers

In connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset. We will notify you of any such change.

3.4 Legal Requirements

We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.5 With Your Consent

We may share information for other purposes with your explicit consent.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Remember your preferences and settings

Authenticate users and prevent fraud

Analyze site traffic and usage patterns

Deliver targeted advertisements

Measure advertising effectiveness

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

Types of Cookies We Use

Required for basic site functionality

Remember preferences and settings

1 year

Understand how visitors interact with our site

2 years

Deliver relevant advertisements

90 days

5. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

The nature of the data and our relationship with you

Legal, regulatory, and contractual obligations

Business necessity for analytics, security, or dispute resolution

Call recordings and SMS message logs are retained according to legal requirements and your account settings. You may request deletion of certain data subject to legal and business constraints.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (TLS/SSL) and at rest

Secure data centers with physical access controls

Regular security assessments and penetration testing

Employee training on data protection practices

Access controls and authentication requirements

HIPAA-compliant infrastructure for healthcare clients

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. YOUR RIGHTS & CHOICES

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access & Portability

You may request a copy of the personal information we hold about you in a portable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information.

7.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

7.4 Opt-Out of Marketing

You may unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us directly.

7.5 Do Not Sell (California Residents)

California residents have the right to opt-out of the "sale" of personal information. Contact us to exercise this right.

7.6 Data Processing Restrictions

You may request that we restrict processing of your personal information in certain circumstances.

To exercise any of these rights, contact us via our

. We will respond to requests within the timeframes required by applicable law.

8. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know:

Request disclosure of the categories and specific pieces of personal information we collect, use, and disclose

Right to Delete:

Request deletion of personal information, subject to exceptions

Right to Correct:

Request correction of inaccurate personal information

Right to Opt-Out:

Opt-out of the sale or sharing of personal information

Right to Limit:

Limit the use of sensitive personal information

Right to Non-Discrimination:

We will not discriminate against you for exercising your privacy rights

To submit a request, contact us via our

or call us. We may need to verify your identity before processing your request.

9. INTERNATIONAL DATA TRANSFERS

Our Services are operated from the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where data protection laws may differ from those in your jurisdiction.

By using our Services, you consent to the transfer of your information to the United States and other countries for processing. We take steps to ensure appropriate safeguards are in place for international transfers.

10. CHILDREN'S PRIVACY

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us.

11. THIRD-PARTY LINKS & SERVICES

Our Services may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. HEALTHCARE DATA (HIPAA)

For clients in the healthcare industry, we offer HIPAA-compliant features and will execute Business Associate Agreements (BAAs) as required. Protected Health Information (PHI) is handled in accordance with HIPAA requirements. Additional terms may apply to healthcare-related services.

13. AI & AUTOMATED DECISION-MAKING

Our Services utilize artificial intelligence and automated systems for various purposes, including but not limited to:

AI voice agents for customer communications

Lead scoring and qualification

Campaign optimization

Content generation and suggestions

These systems process data to provide and improve our Services. You may contact us with questions about automated decision-making or to request human review of significant automated decisions.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last Updated" date. Material changes will be communicated via email or platform notification. Your continued use of Services after changes become effective constitutes acceptance of the updated policy.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-specific requests, contact us via our

and mention "Privacy Request" in your message.

RizzDial is a registered trademark of Meta Tech LLC.